reports by now, and you’ve concluded as most organizations have that enterprise mobility is imperative to business innovation, growth, and profitability. Understand where they experience pain points and bottlenecks in their workflows. Companies can spend all the money in the world to put the latest technologies in place, hoping to streamline their operations and help the bottom line, but it quickly becomes useless if their employees can’t use it. Reprinted with permission. You’ve probably read countless articles and analysts’. Slow them down, and you’ll have a mutiny. MORE >>

One of the big catch words in business and marketing these days is “empowerment”   Employers are supposed to give employees discretionary authority to make things good for our clients; when we see something isn’t quite right, we can do what we need to do right away — without checking with the boss — and even spend some company money without going through bureaucratic hoops. And we see it frequently when people rant about the lack of “customer service” when they fail to observe the rules and policies of the businesses with whom they are dealing.  MORE >>

We invited Alfred Simpson , one of the most intelligent people in Ottawa, to our annual business planning meeting. While Alfred Simpson is not interested in making wads of money, his son has succeeded in business, providing  contract research on native land claims issues. Best of all, because this business is conducted on a First Nations reserve, Albert’s son pays not a cent of income tax. Later, he forwarded an email from his son, sharing further observations about the keys to successful business. Businesses should be designed and operated for the long-term. MORE >>

With a short sleep and the need to conduct some business back home, I decided to delay the weekly Construction Marketing Ideas newsletter. Google's Mountainview, CA campus. cancelled flight and missed connections made yesterday’s trip to the Google Top Contributor Summit far longer — and later — than planned.  Google provided a shuttle from the airport to the Marriott Santa Clara where we are staying, and on that late (final) shuttle of the evening, I could sense how incredibly diverse and multi-cultural this event will be.  Events MORE >>

A busy day — not much time for posting about work-related stuff. Nevertheless, although from a business perspective, this is a quiet late summer weekend, I’m aware of the issues, challenges and opportunities around us, and the simple observation that most marketing success results from capturing some basic emotions, relating them to perceived needs/value and (important) delivering on the promises. Advertising and marketing Client ExperienceNot much “construction marketing” today (or tomorrow) as we are on a brief vacation. MORE >>