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More and more organizations are starting to adopt sustainable business practices, to the point where they are actually creating sustainability departments. The goal of a sustainability department is to help a company ensure its long-term future by analyzing supply chain procedures and adapting them to allow a more efficient and cost-effective process. read more. Corporate Sustainability MORE >>

Noting that in today’s environment, the service business can account for over 50 percent of a company’s total revenue, Walsh talked about creating a roadmap for your organization, the benefits of a services to OEMs, developing compelling service offerings and driving cultural change so that service is a core strategy at your own organization. Brand leverage: Businesses create two sides to their company (services and equipment), however the common unifier is the company’s brand. Fleet Management customer service service organizationsBuild services leadership. MORE >>

Companies spend tens of thousands of dollars on business cards, custom printed invoices, truck lettering, and uniforms , then hope the guy in front of the customer doesn’t drop the ball and ruin it all. I’m Field Service HVAC customer service field service service organizationsThe bulk of a company’s reputation is in the hands of the service technicians. The Don’t believe me? Think about it for a minute.  The technician has the most “face time&# with the customer of anyone in the company. Remember, wasting their money is a sign of disrespect. Period. MORE >>

Liz is among the first “early adaptors&# of social media — we originally ‘met’ I think on LinkedIn.com some months before the concept caught on widely, when she organized her own unofficial SMPS group (since taken over, rightfully, by the association.). Applying for New York State unemployment benefits, she discovered she qualified for the program’s self-employment option, which allowed her to collect benefits while starting her own business.  But how can she survive and grow her business?  Business managementLiz Kupcha. But I was broke. MORE >>