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| | THE SMART VAN FEBRUARY 17, 2012 Why Many Service Firms Fail at Customer Service Field service managers and higher-ups like to puff out their chests when they talk about their commitment to providing friendly, “best-in-class” customer service. And And yet a study released last month in Britain, carried out by YouGov and paid for by Cognito , painted a much less rosy picture of customers’ service experiences. Group. Michael Olmsted. Or, as Michael Olmsted , a V.P. | | DARREN SLAUGHTER FEBRUARY 14, 2012 Guest Post Update to Video Review of Traditional Painters Hey guys and girls, this is a guest post or follow up to a video review I did for Andy Crichton of Traditional Painter last year. Andy has a pretty unique business in the U.K. where he, well… check out his site then come back and read the guest post update. Don’t believe me, then ignore all of this post EXCEPT for the website review benefits section. Web review video insights. | | | | | | | | | -
TRAIN4TRADESKILLS | FRIDAY, FEBRUARY 17, 2012 Green Light for New Homes in London Hammersmith and Fulham Council has given the green light to a new residential development in West London which will build more than 800 homes and create hundreds of new jobs in the building construction industry. The Council’s decision to grant a planning permission allows property developer, Capital & Counties Properties (Capco), to fulfil its application of replacing a car park site in Earls Court with high quality new homes. The company signed an agreement with one of the largest Hong Kong developers, the Kwok family, to develop the area in a collaborative partnership. MORE >> -
TEMPEST BLOG | WEDNESDAY, FEBRUARY 15, 2012 IT USED TO BE I sound really old but there is a basic bidding knowledge that is missing in today’s construction industry! IT USED TO BE: Contractors relied upon estimators and their bid managers that would not blindly accept the goofy low subcontractor’s bid. They knew there was a problem. Contractors had estimators and bid managers on staff that knew how to evaluate subcontractor bids for all disciplines. The estimators for contractors and subcontractors knew their obligations by reading the plans and specifications and management listened to them. Sadly, there are more USED TO BE’s that can be identified. MORE >> -
WELD MY WORLD | MONDAY, FEBRUARY 13, 2012 How to Weld a Dining Room Table A dining room or kitchen table is one piece of furniture that every home needs and that just about any welder can make. Tables are very easy to weld since they only require a series of tacks and finishing welds in order to create a sturdy structure. However, the big differences will come with the quality of your plans and your ability to line up a solid table leg design. Image Source: Sporkist on Flickr The concept for building a dining room table is a lot like building a coffee table. You can make it as ornamental or simple and. Welding Projects MORE >> -
TRADESMEN INSIGHTS | THURSDAY, FEBRUARY 16, 2012 Here’s an Example of a Small Manufacturer Who’s Leveraging Social Media I always like stories of the little guys who take on the 800# gorilla and win the battle. One of the benefits of social media is you don’t have to be an 800# gorilla to succeed. In my opinion, it’s the one who is consistent on providing good content and responding in a timely matter that really counts. All too often larger companies need to go through a “process” that is very time-consuming for both posting content and answering questions. When he bought the business, Madison was considered a third-tier player that competed on price. MORE >> -
TRAIN4TRADESKILLS | THURSDAY, FEBRUARY 16, 2012 Train4TradeSkills Radio: Tommy Leigh talks about electrical training with T4TS Tommy Leigh is training to become an electrician with Train4TradeSkills. Train4TradeSkills Radio interviewed Tommy to find out how his electrical course is going. You can listen to Tommy’s Interview from Train4TradeSkills Radio via AudioBoo at: www.audioboo.fm/train4tradeskills train4tradeskills . View this document on Scribd. co.uk MORE >> - Why You Can’t File A Mechanics Lien On A State or County Project CONSTRUCTION LIEN BLOG | FRIDAY, FEBRUARY 17, 2012
- Google News You Can Use CONSTRUCTION LAW MUSINGS | FRIDAY, FEBRUARY 17, 2012
- Are In-Car Computers Making Driving Safer or Adding Distractions? THE SMART VAN | WEDNESDAY, FEBRUARY 15, 2012
- Train4TradeSkills Radio: Electrical tutor Barrie Fisher talks about electrical training with T4TS Part 2 TRAIN4TRADESKILLS | TUESDAY, FEBRUARY 14, 2012
- Take control of your phone AL LEVI - MANAGING YOUR BUSINESS | FRIDAY, FEBRUARY 17, 2012
- Mediation Musings From the Trenches CONSTRUCTION LAW MUSINGS | MONDAY, FEBRUARY 13, 2012
- Our International Builders’ Show booth winners! PROFESSIONAL PERFORMANCE | THURSDAY, FEBRUARY 16, 2012
- Building Plans for Oxford Shopping Centre gets Approved TRAIN4TRADESKILLS | MONDAY, FEBRUARY 13, 2012
- A new procurement model is needed COLLABORATIVE CONSTRUCTION | MONDAY, FEBRUARY 13, 2012
- Why Bond Claims Can Be Better Than Mechanic Lien Claims CONSTRUCTION LIEN BLOG | THURSDAY, FEBRUARY 16, 2012
- Bright Future for the Green Economy TRAIN4TRADESKILLS | THURSDAY, FEBRUARY 16, 2012
- Small Things Do Matter: An Example in Action DARREN SLAUGHTER | THURSDAY, FEBRUARY 16, 2012
- Federal Jurisdiction On Basis Of Miller Act Requires A Bond CONSTRUCTION LIEN BLOG | WEDNESDAY, FEBRUARY 15, 2012
- How the iPad Has ‘Revolutionized’ the Job for One Field Service Veteran THE SMART VAN | MONDAY, FEBRUARY 13, 2012
- Co-Operative Environmental Agenda Helps Renewable Sector TRAIN4TRADESKILLS | WEDNESDAY, FEBRUARY 15, 2012
- Indoor/Outdoor Bench Welding Project WELD MY WORLD | FRIDAY, FEBRUARY 17, 2012
- Going Off-Grid in the 21st Century – Getting the Water where it’s needed HTRC | THURSDAY, FEBRUARY 16, 2012
- Train4TradeSkills Radio: Electrical tutor Barrie Fisher talks about electrical training with T4TS Part 1 TRAIN4TRADESKILLS | MONDAY, FEBRUARY 13, 2012
- Top 10 Welding Video Tutorials WELD MY WORLD | WEDNESDAY, FEBRUARY 15, 2012
- Good Practice: Get A Copy Of The Payment Bond On State Projects CONSTRUCTION LIEN BLOG | WEDNESDAY, FEBRUARY 15, 2012
- How Much of Field Service Can Be Virtualized? Q-and-A with Denis Pombriant THE SMART VAN | TUESDAY, FEBRUARY 14, 2012
- Construction Sector Hires More Workers TRAIN4TRADESKILLS | TUESDAY, FEBRUARY 14, 2012
- How to Read Welding Blueprints WELD MY WORLD | SUNDAY, FEBRUARY 12, 2012
- What If State Law Conflicts With Provisions Of The Construction Bond? CONSTRUCTION LIEN BLOG | TUESDAY, FEBRUARY 14, 2012
- LEED 2012 Opens For Comments In 2 Weeks BUILDERS COUNSEL | WEDNESDAY, FEBRUARY 15, 2012
- Train4TradeSkills Radio: Gas tutor Anthony Scotto talks about gas training with T4TS, Part 1 TRAIN4TRADESKILLS | FRIDAY, FEBRUARY 17, 2012
- Knowing A Project’s Final Settlement Date Is Key For State Bond Claim Deadlines CONSTRUCTION LIEN BLOG | MONDAY, FEBRUARY 13, 2012
- A Perspective On Whether Modular Construction Is Less Risky Than Traditional Construction BUILDERS COUNSEL | TUESDAY, FEBRUARY 14, 2012
- Social Media Presents An Opportunity for Manufacturers: Are you Taking Advantage of It? TRADESMEN INSIGHTS | WEDNESDAY, FEBRUARY 15, 2012
- Podcast: Overview of the Construction Industry’s Outlook for 2012 TRADESMEN INSIGHTS | TUESDAY, FEBRUARY 14, 2012
- Why Many Service Firms Fail at Customer Service THE SMART VAN | FRIDAY, FEBRUARY 17, 2012
- Four Ways to be Green on Valentine's Day EVERBLUE | MONDAY, FEBRUARY 13, 2012
- Laser-Eye Surgery Repair: SmartVan’s Job of the Week THE SMART VAN | THURSDAY, FEBRUARY 16, 2012
- we need a national PR campaign for skilled labor. WELD MY WORLD | THURSDAY, FEBRUARY 16, 2012
- Are Changes Coming to Pennsylvania’s Mechanic Lien Laws? CONSTRUCTION LIEN BLOG | THURSDAY, FEBRUARY 16, 2012
- Why Steel Buildings Make a Wise Long-Term Investment STEEL BUILDINGS GUIDE | THURSDAY, FEBRUARY 16, 2012
- What’s in a Word? The Most Overused, Jargon-y Terms in Field Service THE SMART VAN | MONDAY, FEBRUARY 13, 2012
- How To Become A Welding Engineer WELD MY WORLD | WEDNESDAY, FEBRUARY 15, 2012
- Lien Claimants Get A Victory in Utah In Mechanics Lien Priority Case CONSTRUCTION LIEN BLOG | SUNDAY, FEBRUARY 12, 2012
- More To Come On The Issue of Sustainable Construction Safety, But For Now…. BUILDERS COUNSEL | FRIDAY, FEBRUARY 17, 2012
- Samsung Galaxy Note: Blurring the Line Between Phone and Tablet THE SMART VAN | FRIDAY, FEBRUARY 17, 2012
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