The post discusses certification organizations, how they work, how they work for you and how they manage potential disputes. Organizations like LEED, Passive Haus, Living Buildings, and Greenroads operate off the job site, through the terms of their carefully crafted contracts. This article discusses some of the legal aspects of your relationship with these organizations. That LEED plaque comes with some conditions. provided  a guest post  on  Chris Hill ‘s  Construction Law Musings , today. Check it out on Musings  by following this link. MORE >>

Noting that in today’s environment, the service business can account for over 50 percent of a company’s total revenue, Walsh talked about creating a roadmap for your organization, the benefits of a services to OEMs, developing compelling service offerings and driving cultural change so that service is a core strategy at your own organization. Fleet Management customer service service organizationsLast week Dallas hosted Field Service Interactive , an annual trade conference full of speakers, roundtables discussions and networking for service professionals. MORE >>

Field Service HVAC customer service field service service organizationsThe bulk of a company’s reputation is in the hands of the service technicians. The The receptionist may have the latest training in phone etiquette right down to smiling through the greeting, and the scheduling may be spot on, but the technicians will make or break the customer’s experience. Don’t believe me? Think about it for a minute.  The technician has the most “face time&# with the customer of anyone in the company. Remember, wasting their money is a sign of disrespect. Never lie. Period. MORE >>

Close The SmartVan Powered by ServiceMax Follow Us Follow @TheSmartVan on Twitter Get the Weekly SmartVan Skip to content Home Field Service HVAC Clean Tech Cloud Computing Home » Field Service » How Service Organizations Can Leverage Customer Data to Drive Loyalty How Service Organizations Can Leverage Customer Data to Drive Loyalty Posted on April 4, 2011 by John Ragsdale Tweet 0 Comments → John Ragsdale is vice president of technology research for the  Technology Services Industry Association. Republished with permission from  Ragsdale’s Eye on Service. MORE >>

WorkManagement Mobile : improves communication by allowing organizations to sync up their mobile devices, ensuring that dispatch and field service workers are on the same page. A new cloud-based field service solution that uses targeted geographical data to provide fleet data offers field service managers another way to streamline their dispatch centers. Trimble’s GeoManager WorkManagement software combines GPS and scheduling optimization in an effort to help users improve their bottom line. Cloud Computing Field Service cloud computing field service fleet management MORE >>